CUSTOMER CARE

TRUSTWORTHY, FRIENDLY, AND HERE WHEN YOU NEED US.
(LUCKILY, WE TAKE AFTER OUR POOCHES, NOT OUR KITTIES!)

FREE GIFT WRAP & NOTE CARD AVAILABE WITH EVERY PURCHASE

SHIPPING

Continental U.S. – $5.95 whether you are purchasing 1 or 100 items!

APO’s, Hawaii, and Alaska – $10.95 whether you are purchasing 1 or 100 items!

International – not currently available. Please contact us for a retailer near you.

We ship from Philadelphia, PA within 48 hours of receiving your order. We ship via USPS Priority Mail for orders up to 3 lbs. USPS Priority Mail takes 2-3 business days. For orders over 3 lbs, we ship via UPS Ground. UPS Ground takes up to 5 business days depending on your ship to location.

If you need your order by a specific date, please note this in the “special instructions” at check out. If you need expedited shipping, please email us for a quote.

You will receive an order confirmation via email. When your order ships, you will receive tracking via email.


RETURNS

We happily accept returns for a refund or exchange within 30 days. Before you send back your return, please email us for a return authorization number.

Fling-Ama-String tips and troubleshooting here


CUSTOMER KUDOS

“I have never received such great service or concern from any company ever. Thank you so much.”
Melissa

“Such service. I am in awe.”
Cynthia

“Customer Service has pretty much become a lost art so it is a shock to the system when someone actually shows you some! Not to mention it is a real pleasure to experience it as well! Again, thank you a H-U-G-E bunch!
I am just sooo impressed with your company!”
Patricia

“You guys rock!”
Bernie

“Oh my Gosh!  That is just fantastic!  I can’t tell you how much I appreciate you doing this for us. You have shown the most amazing customer service I have experience in quite a while.  I will support your company and products to all of my friends and fellow cat and dog lovers!”
Cari

“You really have a loyal customer here.  Your customer service is so personal and really amazing.”
Nancy

“Thank you for the email, your customer service is top notch! :)”

Kerry

“You go above and beyond as far as customer service goes. It has been a pleasure talking with you. Thanks for all you do!”
Bonnie and Pip

 “Your gift wrapping is AWESOME! I will thank you again on Christmas night when I am frantically trying to get all the odds and ends wrapped up. EXCELLENT customer service too. Here’s hoping you and your colleagues and families have a wonderful holiday season.The arrival of your package just got mine off to a really great start!”
Carroll

I have sung the praises of your fine company with everyone I know…all about your great products and excellent customer service. My kitties and I thank you most kindly!”
Valerie and the kitties (Crais, Talyn, Maggie May, and Saffron)

“Thank you very much for the quick reply.  We appreciate that kind of customer service (it’s quite rare actually)!”
Richard

“Thanks so much for the speedy and caring response!  What great customer service!”
Caren


“Wow, what customer service! I am truly impressed.”
Michael

“Thank you so much– you guys have great products and customer service!”
Jessica in Foothill Ranch

“Oh my gosh. thank you for letting me know! What great customer service! I just placed my order :)”
Kaci

“I have nothing but nice things to say about your product and service. Thanks so much.”
Stephen

“I called and ordered by phone and received the mustache in 2 days! I love it! Kirby is a hoot carrying it around and he surely will be a hit over the holidays! Thanks again for your great customer service. I will be ordering more in the future.”
Ellen

“Also, with the great customer service, i will be sure to spread the word to all of my furry-loving friends!”
Darci

“Here is my address but I just want to say in advance thank you very much and I am really impressed. that is amazing customer service.”

Larry

“Again, thank you so very much for your excellent customer service and help.  And I cannot begin to express how much Princess appreciates it.”

”Your customer service is fantastic!”
Nate

“Thanks for all of your efforts with this. I know I’ll be as satisfied with the product as I am with the customer service you’ve provided.”
Jean